General Terms and Conditions

1. Scope and conclusion of contract

These General Terms and Conditions («GTC») govern the use of Quatico's services by customers.

The services are intended exclusively for companies, organizations, public authorities, and self-employed persons. By concluding the contract, the customer confirms that they are not entering into the contract as a consumer and, if acting on behalf of an organization, that they are authorized to do so.

The contract is formed through online registration, an order, acceptance of a quotation, or another form of acceptance provided for by Quatico. Before conclusion, Quatico draws the customer's attention to these GTC and the accompanying documents and makes them available for retrieval in a reasonable manner.

Where documents contradict each other, the more specific rule applies in each case: the Data Processing Agreement (DPA) governs data protection and data processing on behalf, and the Tariff and Service Description governs services, prices, terms, and product-specific conditions.

The customer's own general terms and conditions apply only if Quatico agrees to them in writing.

2. Services

Quatico provides the services as Software-as-a-Service (SaaS) over the internet. Which services are included is set out in the Tariff and Service Description.

Quatico continuously develops the services further. Quatico may adapt, extend, or discontinue functions as long as the essential purpose of the contract is preserved. Quatico announces material restrictions in accordance with Section 10.

3. Access and use

Use requires an account with a valid email address. The customer signs in using the email address on file, a login link, a confirmation code, or a password.

The customer ensures that only authorized persons have access to the account and the login credentials. The customer is responsible for all actions carried out through their account, unless Quatico is at fault.

For the duration of the contract, the customer receives a non-exclusive, non-transferable right to use the services to the agreed extent.

4. Customer's obligations

The customer undertakes to,

• provide truthful information when registering and keep it up to date,
• carefully protect the login credentials,
• observe the agreed usage limits and not use the services unlawfully or abusively,
• be responsible for the lawfulness of the content and data they contribute,
• perform their own data backups where this is reasonable and appropriate.

5. Prices and payment

Prices are governed by the tariff description in effect at the time the contract is concluded. All prices are exclusive of value-added tax.

The customer pays invoices within 30 days of the invoice date, unless otherwise agreed. In the case of automatic payment (e.g. credit card), Quatico charges the amount at the beginning of the billing period.

If the customer does not pay on time, Quatico may, after a reminder and a reasonable deadline, block access to the services, suspend the services, or terminate the contract for cause. Outstanding amounts remain due.

Quatico announces price changes in accordance with Section 10.

6. Availability

Quatico provides the services over the internet. Maintenance work, malfunctions, security measures, force majeure, and outages of networks, infrastructure, or third-party services may lead to interruptions. Quatico guarantees specific values for availability, maintenance windows, and response times only if these are expressly agreed.

7. Liability

To the extent permitted by law, Quatico excludes all liability. Liability for damage caused intentionally or through gross negligence, as well as liability under mandatory law, in particular for personal injury, remains reserved.

Liability for slight negligence — including that of auxiliary persons — is excluded to the extent permitted by law.

To the extent that liability cannot be effectively excluded and no mandatory unlimited liability exists, Quatico's total liability for all damages of a customer per contract year is limited to the amounts actually paid in the preceding 12 months.

Quatico is not liable for lost profit, missed savings, business interruption damages, and indirect consequential damages, to the extent the exclusion is permitted by law.

Quatico does not warrant that the services will operate without interruption or error, achieve particular economic results, or be suitable for a particular purpose of the customer.

Quatico assumes no responsibility for services, systems, interfaces, or content of third-party providers that the customer links to or uses with the services.

8. Data protection and data processing on behalf

Quatico processes personal data in accordance with the Swiss Data Protection Act (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). Details are governed by the privacy policy at quatico.com/datenschutz.

To the extent that Quatico processes personal data of end customers, employees, or third parties on behalf of the customer in the course of providing the services, the separate Data Processing Agreement (DPA) applies.

Data and content that the customer contributes to the services remain the customer's responsibility. Quatico obtains only those rights to it that are required for the operation, provision, support, security, and further development of the services.

9. Term and termination

The start, contract term, minimum term, notice periods, and automatic renewal follow from the tariff description of the chosen product. The customer terminates by email to admin@quatico.com or via a corresponding self-service function in the platform.

Both parties may terminate the contract at any time for cause without notice. Important reasons include, in particular, substantial unpaid amounts after an unsuccessful reminder, serious or repeated breaches of the contract, bankruptcy, or an official prohibition of the services.

After the contract ends, the provisions on data export and deletion under Section 11 apply.

10. Changes to the GTC and the terms

Quatico notifies the customer of editorial changes with no substantive effect by email. These include, for example, corrections, clarifications, or adjustments to legal developments that do not affect the customer's rights. Such changes apply from this notification.

Quatico notifies the customer of material changes by email at least 30 days before they take effect and highlights them clearly in the notice. These include, in particular, changes to prices, services, liability, or contract term.

In the case of material changes, the customer may terminate the contract effective from the date the change takes effect. The customer terminates by email to admin@quatico.com.

If the customer continues to use the services after the change takes effect and does not terminate in time, the change is deemed accepted. Quatico expressly points out this consequence in the notice.

11. Data export and deletion

For 30 days after the contract ends, Quatico enables the customer to self-service export their data in a customary market format.

No later than 90 days after the contract ends, Quatico deletes the customer data from the productive systems, unless a statutory retention obligation prevents this. Quatico overwrites data on backup media in the course of the regular backup rotation.

12. Final provisions

Quatico may transfer the contract to an affiliated company or a successor with reasonable advance notice. The customer may transfer the contract only with Quatico's written consent.

If individual provisions are invalid or unenforceable, the remaining provisions remain valid.

Swiss law applies exclusively, to the exclusion of the rules of private international law and the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention).

The courts of Zurich, Switzerland, have exclusive jurisdiction over disputes arising from this contract, to the extent permitted by law.